StorySlab
  • Platform
    • What’s StorySlab
    • Features
      • Sales Insights
      • Sales Readiness
      • Sales Coaching
      • ROI Calculators
      • AI Recommendations
      • Content Management
      • CRM & Integrations
      • Security
      • Expanded Features
    • Pricing
  • Who We Serve
    • Users
      • Sales Leaders
      • Sales Reps
      • Marketing
      • IT
      • Customers
      • Finance
    • Industries
      • Manufacturing
      • Chemicals
      • Technology
      • Building Materials
      • Healthcare
      • Financial
  • Resources
    • White Papers & More
      • The Evolution of Sales Enablement
      • Today’s Empowered B2B Buyer
      • Sales Productivity
      • Marketing Attribution & True ROI
      • Sales Training Solution Brief
      • Sales Tech Utilization Guide
      • Equip Sellers to Excel
      • StorySlab for Marketers Overview
      • Sales Enablement Solution Brief
    • Blog
    • Case Studies
    • Videos
    • Request a Demo
  • About
    • About Us
    • Contact Us
    • Careers
    • FAQ
  • Contact Us
SCHEDULE A DEMO

FAQ

Frequently asked questions about StorySlab.

The Platform

How can my team access StorySlab?

StorySlab is accessible on all devices. It’s a native app for iOS (iPad & iPhone), Android (tablet and phone), and Windows 10. It’s also accessible from any web browser.

What if there's no Wi-Fi in the field?

All materials housed in StorySlab are accessible both on and offline so reps in the field don’t have to worry about dead zones.

Are there really no long-term contracts?

Really! We believe you'll find success with StorySlab and don't want to hold anyone to a long-term commitment if they're already happy with the platform.

The Setup

How long does setup take?

We can have it in your users’ hands and ready for use in 30 days or less.

How much work does my team need to do during setup?

Leave the heavy lifting to us. All that's needed from you to get StorySlab live is a few hours over the course of 30 days. We'll do the content loading and setup for you, then train your team.

Does StorySlab provide tablets for our team?

No, but we support all devices so your team can access StorySlab on their existing tablet, mobile phone, laptop, or desktop computer.

Customer Support

Where can I find my company's app?

For access to your app, we recommend speaking with your company's StorySlab admin.

How do I reset my password?

On the main login screen you'll see a prompt to 'Reset Password.' Follow the instructions at this link to get your password reset.

Who can I contact for support?

As a current administrator, you have a dedicated Customer Success Agent and an entire support team if your agent is busy or away. If you have a question or you’re stumped in any way, you can reach us at support@storyslab.com

What support resources do you have?

StorySlab supports you in many ways. One of the easiest ways to get support is by reading helpful articles with pictures and videos at our Knowledge Base website.

Have a question not answered above?

CONTACT SUPPORT
  • Icon engage@storyslab.com
  • Icon(+1) (844) 786-7975
  • IconSyracuse, NY 13202

StorySlab

  • About Us
  • Leadership
  • Careers Apply Now
  • Blog
  • Request Demo

Platform

  • What is StorySlab
  • Features
  • StorySlab Users
  • Industry Solutions
  • Pricing

Support

  • Help Desk
  • Knowledge Base

Legal

  • Privacy
  • Terms of Service
© 2023. StorySlab Inc. All rights reserved. Privacy Policy & Terms of Use
We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of all the cookies. You may visit Cookie Settings to provide a controlled consent.
Cookie settingsACCEPT
Privacy & Cookies Policy

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
Necessary
Always Enabled

Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.

Marketing

Marketing cookies are used to give insight into a visitors interest. Some examples collect user personal data via analytics, for use in ads, or other embedded content.

Analytics

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.

Save & Accept